Privacy Policy

At The Helm (UK) Ltd collects a limited amount of data from our customers, which is provided when they share contact details, make an enquiry, request a quote, or place an order.

This data typically includes:

 

- Name

- Email Address

- Phone Number

- Event Details

 

We handle your data responsibly and only share it with our third parties service providers as stated below. The data is stored by third-party services, and any downloaded data is securely stored on an encrypted, password-protected device with single-user access. Once the data has served its purpose, it is promptly and securely removed from all devices.

 

Our third-party data services are listed at the end of this document. You can visit their websites to learn about how they collect, use, and store your data. Additionally, we collect usage data from our website, social media profiles, and mailing list using Google Analytics and the Facebook Pixel.

 

How we use this data:

At The Helm (UK) Ltd uses your data to fulfil services requested and maintain accurate records. We may also occasionally send digital or physical marketing material, such as emails and leaflets, to provide educational content about events, as well as new and existing products/services. You have the option to opt out of our marketing at any time, with clear instructions provided on all received materials.

 

Data breach:

All accounts containing your data are secured with strong passwords and, where available, two-factor or biometric authentication. In the event of a data breach from these accounts or company devices, affected users will be promptly notified by email. Our third-party data services also have procedures in place for handling data breaches, which you can learn about on their websites.

 

Nominated data manager:

 

If you have any questions about our policy, you can contact our data manager at:

 

Email: info@singingweddingwaiters.co.uk

 

Address: At The Helm (UK) Ltd, Lytchett House, 13 Freeland Park, Poole, Dorset, England, BH16 6FA

 

Third-party data services:

 

Capsule CRM: www.capsulecrm.com

 

Xero: www.xero.com

 

Answer: www.answer.co.uk